This place destroyed my 2010 Jeep Wrangler. This place replaced my oil pan, gaskets and alternator in my Jeep Wrangler which cost $1,300. A few weeks later I drove my car to Minneapolis and my car died on the freeway. I was told by two mechanics up there that there was no oil in the vehicle, my oil sensor was bypassed or installed incorrectly by Premiere Auto. I had to scrap my Jeep. Tim at Premiere Auto who seems like the owner or general manager told me there was nothing they would do for me. He sold the work to me telling me that “if I had any problems that NAPA would cover their service work”. After I explained the situation to Tim he told me I had to pay to have the Jeep Towed from Minneapolis to Des Moines for them to look at it. Also NAPA refused to cover replacing the engine which was destroyed. I feel like these people ruined my life, went back in their promises and messed my life up.
James, we are sorry to hear about your Jeep. When we worked on your vehicle, there was no oil leak. When you reached out to us about the problem, we offered to pay for your vehicle to get towed to the nearest NAPA AutoCare center so that they could take a look at it and let us know what was going on. Anything covered under the NAPA Nationwide Warranty could be addressed at any NAPA AutoCare center. We would like to clear up any confusion and let you know that we were willing to cover the tow to a local NAPA shop but if you wanted it to be brought all the way back to our Urbandale shop from the Twin Cities, that would need to be done at your own expense. Since you refused our offer to have it brought to a nearby NAPA AutoCare center, there was little we could do. In an attempt to be as helpful as possible, we did reach out to the shop that you took it to. Unfortunately, the shop you brought it to didn't want to talk about the problem so we have no way of getting to the bottom of what may have happened to your Jeep. Seeing as this occurred several weeks after your vehicle was serviced at our shop, there are many other things that could have happened to your vehicle. We understand what a stressful situation this was for you and we did offer a solution that you decided you did not want to accept. We have done what we can to try and help you and we wish you the best.
- Premier Automotive Service