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Urbandale Auto Repair

(2317) reviews
5

This shop appealed to me immediately because it was about the only one that would do a free estimate. Other than a few days needed to get in, I was surprisingly very pleased with every facet of the experience. The shop can't be blamed for a wait time since so many folks know this is a great garage to patronize. Chad was all the things a customer should expect. He was courteous, welcoming, understanding, and professional. Cody, who was equally great, really made my day when he called upon completion. He advised that they used fewer parts than estimated, and saved me hundreds against the estimate I was prepared to pay. This honesty and integrity has earned them a repeat customer and I am making this my family's shop for our automotive needs. I promise I'm a real, paying customer, and not a shill or bot or anything like that. Thanks for making an unfortunate circumstance into a positive experience. Todd Swennumson

Dear Todd, we are thrilled to read your fantastic review! It's wonderful to know that our customer service exceeded your expectations, and we truly appreciate your kind words about our team. We aim to provide honest and professional service to all our customers. Your satisfaction is our top priority, and we are grateful for your loyalty. We look forward to serving you and your family in the future.

- Premier Automotive Service
5

On time and excellent service.

Thank you, David, for your five-star review! We are delighted to hear that you appreciated our punctuality and service excellence. Your satisfaction is our top priority, and we look forward to serving you again in the future.

- Premier Automotive Service
5

Premier was recommended to me by a good friend. Cody is extremely accommodating, which makes it much easier to schedule an appointment and have necessary service done. Plus, the work was done quickly, completely, and at a lower price than I expected! I will contact Premier for any auto service that I need done into the future! Bruce F.

Thank you Bruce for the 5-star review! It’s great to hear that you had such a positive experience at Premier. We pride ourselves on providing excellent service at a fair price, and it's wonderful to know that we exceeded your expectations. We look forward to serving you again in the future!

- Premier Automotive Service
5

Always a good experience at Premier. I am assured that I will always receive an honest evaluation of my car's needs. This has been the case for at least the past 20 years!!

Thank you for your loyalty and trust, Cindy! We are thrilled to hear that you consistently have a positive experience with us. Providing honest evaluations and top-quality service is our priority, and we're honored to have served you for the last two decades. Your satisfaction is our ultimate reward. We look forward to the next 20 years of keeping your car in great shape!

- Premier Automotive Service
5

This was my first time coming to this shop, my experience was nothing short of excellent. The staff were professional & made the process very smooth. They answered all the questions/concerns I had along side the service I was initially there for, also being able to use a loaner vehicle was a great addition enabling me to not worry about finding someone ride to & from when the car was dropped off or picking it up.

Thank you for choosing our shop, Blake! We're thrilled to hear that your first experience was excellent. It's great to know that our staff provided professional service and made the process smooth for you. We understand the importance of addressing questions and concerns, and we're glad that we could assist you. We're happy that our loaner vehicle option added convenience to your visit. We appreciate your kind words and look forward to serving you in the future!

- Premier Automotive Service
5

The best in the city! They are honest and fair! They are fun to talk with too!

Thank you for the fantastic review, Dawn! It's great to hear that you had such a positive experience with us. We pride ourselves on being honest, fair, and enjoyable to be around. If you ever need anything else, please don't hesitate to reach out.

- Premier Automotive Service
5

It is a relief having Premier Automotive service our Nissan Altima car. They are always professional, dependable, kind, honest, reasonably priced and efficient. Thank you

Dear Anonymous, thank you for choosing Premier Automotive for your Nissan Altima. It's wonderful to hear that our team provided the excellent service you deserve. We take pride in being professional, dependable, and honest while delivering efficient and reasonably priced solutions. We appreciate your kind words and look forward to serving you in the future!

- Premier Automotive Service
5

Exceptional service! Greatly appreciate all of the Premier guys! Merry Christmas!

Thank you for your kind words, Linda! We are thrilled to hear that you had an exceptional experience with our team. Merry Christmas to you too!

- Premier Automotive Service
5

Excellent customer service. The team member at the counter was very friendly and courteous. He kept me informed of details on the parts needed for the repair , and informed me of costs before moving forward to withe the repairs. They even let me know about an original part they was mistakenly broken.

Lois, thank you for your glowing review! It's fantastic to hear that your experience was outstanding from start to finish. We always strive to provide excellent customer service and keep our clients informed throughout the repair process. It's great to know that our team member went the extra mile to ensure transparency and even updated you about the broken part. We appreciate your feedback and look forward to serving you again in the future!

- Premier Automotive Service
5

Always great personal service.

Thank you, Connie, for sharing your feedback! We're delighted to hear that you always receive great personal service with us. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional experiences in the future!

- Premier Automotive Service
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